FAQ

Frequently Asked Questions


We have answered a list of the most frequently asked questions.
If you don't find an answer to your question below, it may be worth checking out the Webstream Wiki.
We constantly update our Wiki to answer any questions you may have. If you need answers quickly then please visit our Contact Page.

General Questions

How do i get paid?

You can request your money every 7 days and we have three methods of payment:
UK bank Transfer, £50 minimum payout, no transfer fee.
International Bank Transfer, £100 minimum payout, £10 transfer fee.
PrePaid MasterCard ®, £10 minimum payout, no transfer fee.
An option to apply for the PrePaid MasterCard ® will appear in your account after at least 1 bank transfer from us. We have PrePaid MasterCard ® in EUR, GBP and USD. For more information regarding our PrePaid Cards click here.


How much does your software cost?

We don't sell our software and it's completely free to setup and give it a go. You would set your prices for any products you use and Webstream will payout a 75% commission. We retain 25% for credit card processing fees, streaming video servers, telecoms and our lovely staff who make sure all the software and technology runs effectively.


Do I need a website to use your software?

You definitely need a website to use any of our software products. We do not provide websites directly but we recommend Horny Designs as our software is already integrated into their admin panel. Horny Design provide free and paid for websites depending on your needs.


Will your software work on any website?

Our software will work on any website. You just need to include the code provided or get your webmaster to do it for you. If you are experiencing any difficulties getting our code onto your website, please contact our customer services team


Can you do any promotion for me?

We don't offer any type of promotion at this stage. We literally provide the software. For more information about self promotion visit our blog section for some useful tips.


How can my customers pay for the services?

Customers can use the Webstream system to purchase credits in which they can spend on any of Webstream's products. We accept both debit and credit cards, Visa, Maestro and MasterCard. Clients can also choose to buy credits in GBP, USD or EUR.


Do I have to pay for clawbacks?

We don't get clawbacks. We use a payment method called 3DSecure in which clients have to enter letters from their secret word setup by the bank. This will prevent any clawbacks and fraud from happening. If, in the unlikely event we have to make a refund we will handle it without clawing any money back from studios or performers.


Is your software only used for the adult industry?

No, it's granted the adult entertainment industry is our biggest client base, but we also provide our services for key speakers, trainers, product demonstrators, tarot card readers and much more.


Can your software be used in any country?

Yes, anyone anywhere can use our ClipStore, LiveCam and Donations software. The CallConnect software is limited to 14 Countries around the world.

 

LiveCam Software

Do you offer free rooms?

Yes we do. You will see a tick box in your LiveCam admin panel to determine weather you want to activate your free room. Even with free rooms enabled, clients will still need to login or create an account. Free rooms allows your clients to view your webcam show for up to 10 minutes in a 24 hour period. After this time the client will need to either pay for a group or private session to keep on viewing your show.


Whats the quality of the webcam feed like?

Our video quality is superior and can handle HD h.264 video output with high quality AAC audio. The frame rate will automatically be set based on the speed of your internet connection.


Why is no one clicking my webcam button?

Marketing and advertising. If people don't know your website exists, how will they find you. You need to look at ways to advertise your website such as social media. For more information regarding marketing, you should visit our blog section for some useful tips.


Can I charge per show instead of per minute?

No, our software allows clients to pay per minute, not per show.


Can I add my webcam button to more than one website?

You certainly can. You can add your webcam button to as many sites as you like. When you are online all the buttons will systematically change to "ONLINE" at the same time.


How do I go online to start a webcam show?

In your admin panel under LiveCam you will see a link to our online software. To start a webcam show make sure your button is on your website, you have a webcam connected to your computer and your internet is working fine. For moer information check out our LiveCam tutorial and scroll to the bottom

 

CallConnect Software

Is this available in any country?

Not any country but we can divert calls to landline numbers and mobile phones in 14 countries. UK, US, Canada, Australia, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, New Zealand, Spain and Sweden. Unfortunately any other Country is far to expensive at the moment due to network prices in that aprticular Country. We do look at network prices on a regular basis so if your country is not listed, contact us and we will re-check the current prices to see if it's worth adding.


Can clients call me if they are offline?

No, clients need to enter a customer PIN and an operator PIN. The customer PIN will change every 24 hours for security reasons so the client must be logged in to see this PIN number. For more information regarding our CallConnect services please visit our CallConnect tutorial section.


Do I have to login to my account everytime I want to accept phone calls?

No, in the admin panel you will see a number to text. You can text this number from your designated mobile when ever you want to accept calls or stop calls coming through. The text service is currently available in UK, US, Canada and Belgium.


Can I answer calls if i'm travelling abroad?

We would advise against it as your mobile operator will charge you for receiving calls whilst travelling outside the UK.


My mobile number has changed, what do I do?

Just login to your account and change the phone number. You can change the designated phone number as often as you like. Your transfer PIN that clients need to enter will always stay the same.

 

ClipStore Software

How many video clips can I upload?

As many video clips as you like. You can also upload multiple video clips at the same time.


What format do the videos need to be in?

Pretty much any format. Our system will accept mp4, mpeg, avi, mov, wmv and many more. Our system will then automatically convert them to the right format to be playable on any device, including pc, tablet and mobile phones.


What's the maximum file size I can upload?

The maximum file size is currently 1GB (1000MB).


How long can the video be?

The video can be as long as you like as long as it doesn't exceed 165MB.


Will my videos be playable in HD?

If you upload a HD video; then it can be played back in HD. We also try to automatically upscale videos to get the best possible quality.

 

Studios

How many performers can I set up?

As many as you like.


Can I see my performers shows?

Yes you can with your moderator account. Simply use your moderator account details to login to any of your performers shows. The moderator account is completely free and is hidden from the performers when you enter the chat room.


What's the commission split between my Studio and my Performers?

It's entirely up to you, you are in control. You can split the remaining 75% how ever you like. This can be set on a performer by performer basis.


Can I pay my performers directly?

Yes you can, but the best thing to do is set the commission split for each performer and then they can request payouts from us directly.


Can I see my clients personal information?

Yes you can. We have a section in all studio accounts called "Customers" this will list the clients username, his current spend and also his email address. You can choose to download your client list as an excel spreadsheet for marketing purposes.